Policies & Payment Disclosures
Contact Information
If you have questions regarding your procedure, billing, or online payments, please contact our office.
Phone: (864) 717-3001
Address: 110 Mall Connector Rd. Suite 200, Greenville, SC. 29607
Our staff will respond to inquiries during normal business hours.
Payment Policy
Payment for services is due in accordance with the financial agreement provided prior to your procedure unless other arrangements have been made with our billing department.
For your convenience, our surgery center offers secure online payment options. By submitting payment through this website, you authorize our facility to process the payment for the amount indicated.
Patients are responsible for any balances not covered by insurance, including deductibles, co-payments, co-insurance, and non-covered services.
Refund Policy
Refund requests will be reviewed on a case-by-case basis depending on the circumstances and the services rendered.
If an overpayment or billing error is identified, the surgery center will issue a refund to the original form of payment when possible.
Refund processing times may vary depending on the payment method and banking institution.
Cancellation Policy
If your scheduled procedure must be canceled or rescheduled, please contact our office as soon as possible so appropriate arrangements can be made.
Late cancellations or failure to appear for a scheduled procedure may result in additional administrative or facility fees as permitted by applicable policies.
Privacy Policy & HIPAA Compliance
Our surgery center is committed to protecting the privacy and security of patient information in accordance with the Health Insurance Portability and Accountability Act (HIPAA) and other applicable healthcare privacy laws.
Any personal information collected through this website may be used for purposes including:
Scheduling procedures or services
Billing and payment processing
Healthcare operations
Communication regarding your care
Protected Health Information (PHI) will only be used or disclosed as permitted under HIPAA, including for treatment, payment, and healthcare operations, or as otherwise required by law.
A full Notice of Privacy Practices describing how your medical information may be used and disclosed is available at our facility and upon request.
Secure Communications
While we make reasonable efforts to protect information submitted through our website, standard email and website forms may not be fully secure.
Patients should avoid submitting sensitive medical information through unsecured online forms and should contact the surgery center directly by phone if they have questions regarding their care.
Payment Security
All online payments are processed through secure, encrypted payment systems that meet industry security standards.
Our payment platform uses SSL encryption and a PCI-compliant third-party payment processor to protect financial information. Our website does not store full credit card numbers.
Insurance Disclaimer
Insurance coverage and benefits vary by plan. Verification of insurance coverage does not guarantee payment for services.
Patients are responsible for understanding their individual insurance benefits and for any portion of charges not covered by their insurance provider.